Shop our website 24 hours a day, 7 days a week. You may also place orders via:
Fax: Simply print out our order form (click here) and fax to: 847-386-7901
E-Mail: Please e-mail your order request to email@example.com. You will receive a reply e-mail confirming your items ordered and payment method prior to Order Processing.
You may contact us live via phone Tuesday-Friday from 11:00am-6:00pm, Saturday 10:00am-5:00pm CST.
You may also contact us via email at firstname.lastname@example.org anytime and will receive a reply within 24 hours.
We accept Visa, Mastercard, American Express, and Discover.
Orders are generally processed within 24 hours of receipt pending credit card verification.
Each item has a notation within its description of time required for availability. Many items are made to order by the Designer. Most gowns require 12-16 weeks while customer accesories require 2-10 weeks to be processed and shipped. Most Designers offer “Rush” service for an additional fee. Please email email@example.com to obtain this information and availability if it is not listed on the product information page. When inquiring, please include the Designer and style name/number of the item you are interested in. Bella Bleu will make every effort to accommodate your needs.
Upon placing an order, you will receive a confirmation e-mail of your order. Order verification and processing will begin and you will receive an email when your order is being processed and in production. You will receive shipping confirmation and carrier tracking once your order has shipped. Please feel free to email firstname.lastname@example.org with any questions or concerns regarding pending arrival of your order and we will respond promptly.
If your item(s) is unavailable as indicated, you will be notified by e-mail with the available ship date. We will ship your order on the anticipated date unless we receive written communication in an email from you requesting rush service or cancellation. If an item is unavailable and we cannot obtain it for you, your order will be cancelled and credit card will not be charged.
We understand that you may want to purchase more than one of the same type item to see and compare styles and quality. Due to the handcrafted nature of our items, there is a maximum of three (3) different styles per category if purchasing for comparison (for example, 3 pairs of earrings or 3 bracelets). This ensures that you receive the highest quality merchandise that has not been handled excessively.
All United States orders are shipped Federal Express or United Parcel Service. International orders are shipped Federal Express or United States Postal Service. Express shipping is also available at an additional charge. Please see our Shipping page for additional shipping information.
Once an order is transmitted and in or past “processing” status and your credit card it charged, it is considered final. If a product is not available, you will be notified and given the option to revise or cancel your order. If you inadvertently order the incorrect item, shipping charges will incur to exchange for the correct item/items. Please order custom, personalized and monogrammed items carefully; custom, personalized and monogrammed orders cannot be canceled, and personalized and monogrammed items are not returnable.
In the unfortunate circumstance that an item is defective or damaged, we will work with the manufacturer/designer to replace or repair your item to be able to provide you with the highest quality of merchandise. The same exact item including size/color will be replaced. Any changes to the item would constitute a “new order”. If the item was damaged during shipping, please save all packing materials so that we can assist with the filing of claim with the carrier. We will ask you for photos of the shipment as it appeared when it arrived. All of our shipments are insured to the full value of your purchase. All damaged shipments must be reported via email within 48 hours of delivery confirmation. After this time period, you will be responsible for damages that are incurred. If you require repairs due to the item being damaged in your care, we will work with the designer to arrange repair of your item. Cost for this service is calculated on an individual basis. Please email email@example.com to obtain more information.
PRICE ADJUSTMENTS & PRICE MATCHING
We do not offer price adjustments on promotions. We also do not engage in price matching from a competing salon.
Bella Bleu will periodically run promotions during our trunks shows or other special events. We are not able to negotiate prices with our clients or engage in unauthorized discounting. If you are looking to receive a discount on your accessories, please visit our Events listings where you will find our upcoming trunk shows and events.
Sales Tax by state law will apply if applicable.
COPYRIGHT AND TRADEMARK
Bella Bleu, Inc., Bella Bleu Bridal, and Bella Bleu are owned and protected by copyright, trademark, and tradename as a collective work or compilation under U.S. Copyright and Trademark laws. You must abide by all additional copyright notices or restrictions contained in this Service.
All content on this website is owned by Bella Bleu, Inc. This includes but is not limited to text, graphics, script, data, code (page designs and layouts, and page contents).
You may not post any information on a web site or create a website around any part of Bella Bleu, including but not limited to text, content, select photographs, video, and audio. These files may not be used to construct any kind of database. You may not copy, reproduce, distribute, publish, display, perform, modify, transmit, or any way exploit any part of Bella Bleu except that you may download material from Bella Bleu for your own personal consumer, non-commerical use.
Any unauthorized use of Bella Bleu or violations of the exclusive rights of Bella Bleu, Inc. are in strict violation of the U.S. Copyright and Trademark laws.
If we discover that you have used our copyright materials in contravention of the licence above, we may bring legal proceedings against you seeking monetary damages and an injunction to stop you using those materials. You could also be ordered to pay legal costs.
If you become aware of any use of our copyright materials that contravenes or may contravene the licence above, please report this by email to firstname.lastname@example.org or by U.S. Postal Service.
We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your timely return of unworn merchandise for a refund, exchange or store credit within 14 days of receipt. Returned merchandise should include the original packaging and be in the same condition as when it was received. Please see exclusions below.
The item(s) must be unused and in its original condition. Shipping costs or rush fees are not refundable. Return/Exchange shipping costs are the customer’s responsibility. Refunds will be credited to your original form of payment. If you received complimentary shipping with your order, $10.00 will be deducted from your refund, store credit, or exchange. We offer free return shipping on all exchanges and store credits within the U.S.
PLEASE SEE DETAILS AND EXCLUSIONS BELOW:
- CUSTOM ORDERS: Custom orders are not returnable or exchangeable. A custom order is an item that we do not stock and that is special ordered for each customer. Please choose your item(s) carefully and email us with any questions prior to purchasing a custom piece. This includes all gowns, veils, select headpieces/hair accessories, sashes, selected custom jewelry, and bridesmaid multiple item orders. Select headpieces and jewelry that are custom orders are marked “Custom made by order”, “Custom order” or “Custom handcrafted by order” in the product description.
- GOWNS: All gowns are custom ordered for each bride therefore, not returnable or exchangeable.
- VEILS: All veils are custom ordered for each bride and therefore, not returnable or exchangeable.
- HEADPIECES: In stock headpieces and hair accessories are returnable. Please take care as these items are fragile in nature and must be in the same condition upon their return as when received. If headpieces are damaged by wear or hair products, your return may not be accepted or you may only quality for a partial refund. Custom ordered headpieces are not returnable.
- SALE ITEMS: Sale items are final sale and not returnable or exchangeable.
- All other merchandise is returnable and/or exchangeable.
- If your wedding/event occurs within the 14 day policy, the policy is no longer valid and the items are not eligible for return.
- We do not accept returns after the wedding date.
IN STORE CUSTOMERS: Returns for refund, store credit or exchanges will be accepted within 14 days of purchase.
ONLINE CUSTOMERS: Please request a return authorization within 14 days from receipt of shipment. Return shipping cost and insurance is the customer’s responsibility on all refunds. We offer free return shipping for exchanges and store credits.
ONLINE RETURN PROCEDURE: Pre-Authorization of all returns and exchanges is required. You must be logged in to access this on-line form. Please select RETURN AUTHORIZATIONS under YOUR ACCOUNT.
- All return requests must be received within 14 days from receipt of shipment. Your return request needs an authorization number to continue the process.
- Return Authorization Review may take up to 24 hours. You will receive an email when your Return has been reviewed and processed.
- All returns must be postmarked within 7 business days of receiving return authorization and must be returned as packaged. Postmarks and shipments after the wedding date will not be accepted.
- Merchandise must be unused and undamaged condition with tags attached if applicable. It is at the discretion of Bella Bleu to determine if returned goods are in acceptable, sellable condition to be eligible for a return. Merchandise that is returned in unacceptable condition will be returned to the customer.
- Postage, shipping & handling charges are not refundable. Return shipping fees are the customer’s responsibility for refund requests. Exchange or store credits receive free return shipping within the U.S.
- Please include the original packaging (bags, boxes, bows, cotton fill, tissue paper) and pack the items securely in a well padded mailer or box. If the items are not packed securely, they could be damaged in which case we cannot accept the return. We strongly encourage insuring the package and adding tracking information as we are not responsible for items that are lost or damaged by the carrier of your return.
- Return requests after 14 days of receipt will not be accepted. Return shipments after the wedding date will not be accepted.
Please allow 7-10 days for processing of your refund/exchange/store credit. A refund will post to your original form of payment approximately 2 days after processing your return. It may take up to 2 billing cycles for the credit to appear on your monthly credit card statement.
We regret that we cannot accept returns after the wedding date.
Please direct all questions and concerns to email@example.com.
UNITED STATES DELIVERIES
All United States orders are shipped by Fed Ex Delivery and insured for the full value of the items. All US Orders over $300 require a signature. This is for your protection. Please make note in the comment section if you would like the signature waived. Bella Bleu is not responsible for lost or stolen packages.
The following delivery costs are for United States purchases only. All prices are expressed in U.S. currency. We offer a flat rate for your convenience and ease of purchase.
|MERCHANDISE TOTAL||STANDARD||TWO DAY||OVERNIGHT|
STANDARD DELIVERY: All Standard Deliveries under $150 are a flat rate of $10.00. All Standard Deliveries over $150 qualify for FREE standard shipping. Unless an expedited service is requested, your order should arrive in approximately 2-5 business days after shipping.*Total value of merchandise before tax or other charges.
TWO-DAY DELIVERY: All Two Day Deliveries are a flat rate of $28.00 or for orders over $150,00, an upgrade of $18.00. Your order should arrive in 2 business days after shipping if ordered by 12:00 noon (CST). Please note two-day orders placed after 12:00 noon (CST) Friday, or on Saturday or Sunday will be processed Tuesday and should arrive in 2 business days after shipping. A signature may be required and additional charges may be assessed if more than one attempt is made for delivery. Some zip codes are not available for this service.
OVERNIGHT DELIVERY : All Overnight Deliveries are a flat rate of $48.00 or for orders over $150, an upgrade of $38.00. Your order should arrive the next business day after shipping if ordered by 12:00 noon (CST). Please note overnight orders placed after 12:00 noon (CST) Friday, or on Saturday or Sunday will be processed Tuesday and should arrive the next business day after shipping. A signature may be required and additional charges may be assessed if more than one attempt is made for delivery. Some zip codes are not available for this service.
ALASKA, HAWAII, PUERTO RICO and GUAM DELIVERIES
Standard shipping is $25.00. Your order should arrive in approximately 7 to 10 business days if ordered by 12:00 noon (CST).
We currently ship to the following International Destinations:
- Africa, Middle East, and India
- Asia Pacific
- Latin America/Caribbean
- United Kingdom/Ireland
|COUNTRY||STANDARD||GLOBAL EXPRESS (CA, AU, UK only)|
|ALL OTHER COUNTRIES||$40.00||$60.00|
All International shipments should arrive 6-10 days after shipment with standard delivery. International Express is offered for Canada, United Kingdon and Australia only and will arrive 2-5 days after shipment. We do not guarantee rushes on International shipments due to postal and custom delays.
Customer is responsible for all taxes, duties, and customs brokerage costs on all International shipments. Bella Bleu is not responsible for custom delays. Your order should arrive within approximately 6-10 business days without custom or holiday delays.
DELIVERY TO POST OFFICE BOXES
Second-day and next-day shipping is not available to post office boxes. All standard deliveries to P.O. Boxes will be shipped via United States Postal Service.
DROP SHIP ITEMS
Drop ship items are shipped directly from the designer to your door. Please feel free to contact us if you have any questions regarding when you will receive your order.
If you have any questions, please contact us at firstname.lastname@example.org.
Personal Information – Bella Bleu only collects personal information when you request our services and only uses the information collected to provide those services for you. If you choose to make a purchase, you will be asked to provide contact information (such as your name and shipping address) and financial information (such as your credit card number and expiration date). This information is used for billing purposes and to process your order. Bella Bleu handles all of this data with the utmost confidentiality.
Third Parties – Any personal information provided will not be traded, rented, sold or otherwise shared with anyone outside of Bella Bleu, or used for reasons beyond those contemplated in this statement. From time to time, we may engage third parties to process your information on our behalf; however, none of Bella Bleu affiliates (such as our credit card company) have permission to retain, share, store or use personal information for any reason other than providing the requested service.
WHAT WE COLLECT
We may collect the following information:
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
For the exhaustive list of cookies we collect see the List of cookies we collect section.
WHAT WE DO WITH THE INFORMATION WE GATHER
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
LINKS TO OTHER WEBSITES
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
CONTROLLING YOUR PERSONAL INFORMATION
You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at email@example.com
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to 912 Green Bay Road Winnetka, Illinois 60093.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
The table below lists the cookies we collect and what information they store.
|COOKIE name||COOKIE Description|
|Google Analytics||The collection of data through Google|
|CART||The association with your shopping cart.|
|CATEGORY_INFO||Stores the category info on the page, that allows to display pages more quickly.|
|COMPARE||The items that you have in the Compare Products list.|
|CURRENCY||Your preferred currency|
|CUSTOMER||An encrypted version of your customer id with the store.|
|CUSTOMER_AUTH||An indicator if you are currently logged into the store.|
|CUSTOMER_INFO||An encrypted version of the customer group you belong to.|
|CUSTOMER_SEGMENT_IDS||Stores the Customer Segment ID|
|EXTERNAL_NO_CACHE||A flag, which indicates whether caching is disabled or not.|
|FRONTEND||You sesssion ID on the server.|
|GUEST-VIEW||Allows guests to edit their orders.|
|LAST_CATEGORY||The last category you visited.|
|LAST_PRODUCT||The most recent product you have viewed.|
|NEWMESSAGE||Indicates whether a new message has been received.|
|NO_CACHE||Indicates whether it is allowed to use cache.|
|PERSISTENT_SHOPPING_CART||A link to information about your cart and viewing history if you have asked the site.|
|POLL||The ID of any polls you have recently voted in.|
|POLLN||Information on what polls you have voted on.|
|RECENTLYCOMPARED||The items that you have recently compared.|
|STF||Information on products you have emailed to friends.|
|STORE||The store view or language you have selected.|
|VIEWED_PRODUCT_IDS||The products that you have recently viewed.|
|WISHLIST||An encrypted list of products added to your Wishlist.|
|WISHLIST_CNT||The number of items in your Wishlist.|