STORE HOURS:
Shop on our site 24 hours a day, 7 days a week. You may also place orders via:

Fax: Simply print out our order form (click here) and fax to: 847-430-3549

E-Mail: Please e-mail your order request to info@bellableubridal.com.
You will receive a reply e-mail confirming your items ordered and payment method prior to Order Processing.

You may contact us live Monday-Friday from 9:00am-5:00pm, Saturday 9:00am-12:00pm CST.
Phone: 847-430-3543 or Toll Free 1-888-420-2030

PAYMENT METHODS:
We accept Visa, Mastercard, American Express.

ORDER PROCESSING:
Orders are generally processed within 24 hours of receipt pending credit card verification.
Each item has a notation within its description of time required for availability. Many items are made to order by the Designer. Custom Orders require 2-6 weeks to be processed and shipped although most Designers offer “Rush” service for an additional fee. Please email info@bellableubridal.com to obtain this information and availability. When inquiring, please include the Designer and style name/number of the item you are interested in. Bella Bleu will make every effort to accommodate your needs.

Upon placing an order, you will receive a confirmation e-mail of your order. Order verification and processing will begin and you will receive an email when your order is being processed. You will receive shipping confirmation and carrier tracking once your order has shipped. Please feel free to email info@bellableubridal.com with any questions or concerns regarding pending arrival of your order and we will respond promptly.

If your item(s) is unavailable as indicated, you will be notified by e-mail with the available ship date. We will ship your order on the anticipated date unless we receive written communication in an email from you requesting rush service or cancellation.

Stationery: Once we've received your order form or phone request, we will draft a contract, which will be emailed to you. After reviewing contract and policies (you can also view our policies here), you'll sign and return the contract by fax or scan on email and you will be charged a 50% non-refundable deposit for the total amount of your order. Once the credit card is verified and charged, a proof will begin to be created for your Collection.

Your Collection will be designed according to the preferences outlined in your contract, and you will receive an initial proof of your stationery collection in PDF format. You may indicate up to two rounds of change requests to this initial proof at no charge. After two rounds of change requests have been performed, additional change requests incur a fee of $75 each.

A Proof Copy, or final digital proof, will be issued as the last step before production begins. After you've reviewed this Proof Copy thoroughly, you will sign and date the proof, faxing or e-mailing it back to us (scan). Upon receipt of the Proof Copy, we'll get your stationery collection into production. From approval, stationery collections take from 2 to 4 weeks (offset lithography) or 4 to 6 weeks (letterpress and engraving). When the collection is finished, each piece of your collection is checked to ensure that each card, envelope, and sash is perfect before wrapping and boxing everything up to protect it during shipping. We ship all Stationery Collections by Federal Express. Federal Express Ground Shipping is FREE for orders over $150. If you would like to upgrade to second day or overnight shipping, please see our Shipping page for all shipping costs.

The day your order is shipped, we will charge the balance of your invoice.

SHIPPING
All orders are shipped USPS Priority or Federal Express ground service. Federal Express 2nd Day Air and Next Day Air are also available at an additional charge. Please see our Shipping page for additional shipping information

CANCELLATIONS
Once an order is transmitted and in "processing" status, it is considered final. If a product is not available, you will be notified and given the option to revise or cancel your order. Please order personalized and monogrammed items carefully; personalized and monogrammed orders cannot be canceled, and personalized and monogrammed items are not returnable. 

OFFER CODES
Bella Bleu will periodically extend an offer code to thank our customers for shopping with us. We appreciate your business and enjoy sharing the Bella Bleu experience with you. These Offer Codes do not reflect any of the designers pricing but represent Bella Bleu only. Please email Bella Bleu to inquire about current offers.

TAXES
Sales Tax by state law will apply if applicable.

RETURNS
Custom Orders: Custom orders are not returnable or exchangeable. A Custom order is an item that we do not stock and that is special ordered for each customer. This is designated in the product description "custom order" or  "custom handcrafted by order". This includes all veils, headpieces, selected jewelry, monagrammed/personalized items, custom books/albums, and shapers/undergarments. Custom orders are not returnable or exchangeable.

• Earrings/Hair Accessories: Any and all pierced earrings and hair accessories are not returnable or exchangeable due to the hygienic nature of the product. This is for your protection.
• Promotions/Sale Items: Promotions and sale items are not returnable but exchangeable for store credit. 
• Shoes: Regular priced shoes may be returned or exchanged.

Other merchandise may be returned or exchanged. Due to the nature of wedding and social event merchandise, there is a restocking fee on returns. Exchanges of equal  or higher value do not incur a restocking fee. Our restocking fee on returns is 10% of the value of the merchandise. Return/Exchange shipping is the customer’s responsibility on all exchanges.

Pre-Authorization of all returns and exchanges is required to obtain a Return Authorization number. The Merchandise Return Form (click here) must accompany your return.  To request return or exchange authorization and receive return instructions, e-mail info@bellableubridal.com

• All return requests must be received within 7 business days from receipt of shipment.
• All returns must be postmarked within 5 business days of receiving return authorization and must be returned in the original packaging.
• A copy of the receipt/invoice and Merchandise Return Form (click here) must accompany the return.
• Merchandise must be unused, undamaged, and in salable condition. It is the sole discretion of Bella Bleu to determine if returned goods are in salable condition. Merchandise that is returned in non-salable condition will be returned to the customer at the customer's shipping expense.
• Postage, shipping & handling charges are not reimbursable. Return shipping fees are the customer’s responsibility.

Please allow 7-10 business days for processing of your return.
Bella Bleu does not accept return requests made after one’s wedding date or post marked after one’s wedding date.
Please direct all questions and concerns to info@bellableubridal.com.

PRIVACY POLICY
Personal Information - Bella Bleu only collects personal information when you request our services and only uses the information collected to provide those services for you. If you choose to make a purchase, you will be asked to provide contact information (such as your name and shipping address) and financial information (such as your credit card number and expiration date). This information is used for billing purposes and to process your order. Bella Bleu handles all of this data with the utmost confidentiality.

Third Parties - Any personal information provided will not be traded, rented, sold or otherwise shared with anyone outside of Bella Bleu, or used for reasons beyond those contemplated in this statement. From time to time, we may engage third parties to process your information on our behalf; however, none of Bella Bleu affiliates (such as our credit card company) have permission to retain, share, store or use personal information for any reason other than providing the requested service.

Security - To prevent unauthorized access, disclosure and improper use of your information, we have established appropriate physical, electronic, and managerial safeguards to protect the information we collect in accordance with our privacy policy.